SunsetCottage

Procedures for placing a reservation:  A deposit is required (half the stay) to make a reservation. We accept Visa, MasterCard, Discover, American Express, Money Orders or Personal Checks. Personal Checks must be received within 10 days of placing a reservation. Personal Checks must be received at least 30 days prior to your arrival date.  We do not accept Balance Transfer Checks, Personal or Company Checks at check-in. If you used your credit card for your initial deposit, you are the only person who can sign our Guest Registration forms accepting responsibility for the rental unit.

Please note that for reservations made on or after February 9, 2013, all charges are due 14 calendar days before your arrival. If a reservation is made within 14 calendar days of your arrival, all charges are due at time of booking. Please note also that if final payment is not made by 14 days within arrival date, your credit card will be charged the remaining balance.

If your name is on the reservation, you need to be the first to arrive and check in, so plan your arrival time accordingly. We cannot check in the rest of the group if the person whose name is on the reservation is not present to sign in. The credit card used for deposit and Drivers License of the card holder must be presented at check-in. No Exceptions! If you forget to bring the card that you placed the reservation with, the initial deposit will be refunded in its entirety and another form of payment (Visa, MC, American Express, Discover, Traveler’s Checks, Money Order or Cash) must be received by Accommodations By Sunset in order to continue the check-in process. The credit card used for any part of the stay must belong to the occupant of the property. Your reservation will not be honored if the cardholder is not an occupant of the property. For larger groups wishing to split the cost, please work payment out prior to check-in. We ask that larger groups just pay the person whose name is on the reservation prior to arrival in order to prevent mass confusion at check-in. Having one form of payment at check-in will speed up the check-in process for you.

Damage Deposits: For our guests' convenience, Sunset offers a "Peace of Mind" waiver for those with a valid credit card. In lieu of a normal security deposit, there will be a damage waiver fee applied to each reservation based on the size of the cabin. One, two, and three bedroom cabins will be $25. Four bedroom and larger cabins will be $50. The damage waiver covers up to $1,000 in ACCIDENTAL damages, such as broken kitchenware, coffee pot, etc. This does not cover non-accidental damage to furniture and electronics (i.e. damaged television, broken VCR/DVD, broken bed frame, broken sleeper sofa, hot tub covers, etc.). Guest will be responsible for all intentional or reckless damages that occur during their stay, and the credit card on file will be charged. Guest also authorizes agent to charge any expenses relating to intentional or reckless damage, cleaning of the unit beyond a normal cabin clean (ex: heavy partying, trash, moving furniture, etc.) or theft of any property from the unit, to the credit card on file for that cabin. The guest who books the reservation and uses their credit card for the deposit is considered the responsible party and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the group caused the damage.

Cash (note that pre-paid cards are considered cash) customers with no credit card available must pay a $200 damage deposit for a 1-3 bedroom or $300 for a 4 bedroom or larger accommodation. The Cash Damage Deposit you pay upon arrival check-in is totally refundable within 14 business days after your departure date, as long as there is no damage to the rental property. Upon arrival, we ask that you inspect the rental property and report any problems within 2 hours of check-in.

Check-in Procedures: Check-In time is 4:00 p.m. or later. In the rare event additional cleaning was required from the previous tenant; the maids reserve the right to occupy the unit until it is cleaned and ready for your check–in. The person whose name is on the reservation must be present in order to check in. This person should be the first to arrive. We cannot check in other members of the group without the person whose name is on the reservation being present and signing responsibility for the rental property. Please plan ahead so that members of your group are not inconvenienced. You will need to bring your drivers license, credit card used for deposit, credit card for damage deposit and auto tag number for check-in. We will make a copy of your Driver’s License and a copy of the credit card that you made the reservation with in our credit card imprinting machine. The tag number of your vehicle will also be recorded in our paperwork. Please understand these procedures are part of Accommodations by Sunset Rental policies and in order to check in, you must provide this information to us.

Changing Properties: If when you arrive at your rental property, you are unhappy with your choice, based upon availability, we can move you to a different property. The difference will be charged to you if upgrading and refunded if moving from a property of higher value.   

Making Changes To Your Reservations: A transaction fee of $25.00 is charged for changes made to reservations for the first time unless otherwise noted on the Specials page. For the 2nd or 3rd time in making changes to your reservation, the fee increases to $50.00 each time a change is made. This fee will be charged the day you make the change. You can only change units within 14 days of placing your initial reservation on three bedrooms or larger.  We urge you to limit making changes to your reservation.

Construction: We do not control the building that is going on in our area. There is a chance that your rental property could be located in an area of construction. If this happens, we do not offer any type of refund or adjustment. If you see a property is being built next door upon your arrival, you may call the office and see if we have another property to move you to. We in no way can guarantee that we will have somewhere to move you that will be away from construction or comparable to what you have rented. If we do have a place available, you are responsible for the up charge or will be refunded if a lower rate. Again, construction is something that is totally out of our control. There may be no construction near the property you rented at the time you placed your reservation, and as soon as you arrive, construction may be starting or underway. Again, we have no control over this matter.

Pets: We have several Pet-Friendly properties. NO pets are allowed in properties not specifically marked as Pet-Friendly on our Web site. A $100 cash pet deposit (per pet) is required for our Pet-Friendly properties. This deposit is totally refundable as long as there is no damage to the rental property. We have a limit of no more than 2 pets per property. An additional one-time charge of $50 plus tax is added to the property’s normal cleaning fee. We highly recommend pet owners place pets in pet carriers when leaving them alone in accommodations. When in a strange environment, they sometimes have behaviors that are different than at home. Some properties provide pet carriers and others do not. However your pet’s actions are still your responsibility. If your pet does damage, you can expect to pay for the damage.

Handicap-Friendly: This icon states a property offers some amenities and/or easy access for certain handicaps. We do not have any fully handicapped-accessible properties available for rental.

Inclement Weather Policy: Chains and/or 4-Wheel drive vehicles may be required for a few of our properties due to weather conditions. Please ensure you are prepared for possible weather and road conditions, as we do not refund rental fees due to weather or early departure. When preparing for a stay during the winter months, you should pack as if you are going camping. Please bring along flashlights, drinking water, warm clothes (in the event of a power outage) and a cooler for storing food. Our properties are equipped with grills so you can cook food in the event of a power outage. Bringing non-perishable items is also a good idea. The mountains are very unpredictable starting late November into the months of December, January, February, March and even mid-April. Being prepared can mean the difference between a miserable stay or an enjoyable stay. To assist you in planning, we provide links to weather and road conditions on our Area Information page. 

Fireplaces are closed April through September.

Equipment Repairs/Mechanical Failures: All of our cabins, chalets and condos are individually owned. We do our best to ensure that all appliances, heating and air, plumbing, hot tubs and Jacuzzis, etc. are working properly. However, occasionally we do have breakdowns and equipment malfunctions. In the event that this should occur during your stay, we will do our best to get the problem fixed during your stay. Nonetheless, we do not offer any sort of compensation for equipment failure/malfunction, satellite, cable or Internet malfunctions.   

Power Outages: Sometimes in the mountains we experience power outages. If you are staying in a cabin when the power goes out, and it is on a well for water, you will not have water until the power comes back on. A well requires electricity to work. Having an extra gallon or two of water on hand is always a good idea. You can at least have something to drink and wash your hands with. Flushing the toilet also requires water. Being prepared can make all the difference in the world. Accommodations By Sunset does not refund or compensate for power outages or other acts of nature.

Check-out is 11:00 a.m. We ask that you adhere to this check-out time. Additional fees apply if unit is not vacated by 11:00 a.m. You must call the office when leaving. Please do this after packing the car and saying good-bye to one another. We are in constant contact with the cleaning staff and dispatch them as soon as we get the call from you.

What to expect: All of our homes are individually owned and thus are individually decorated. Our cabins come with fully-equipped kitchens. However, if you have a specific pot or skillet that you want/need to cook with, feel free to bring this with you. All of our properties have coffee makers, but we do not supply the filters or coffee for them. Most but not all properties have washers and dryers, but we do not provide detergent or fabric softener. We do provide an initial supply of soap, trash bags and paper products, but any additional amounts you will need to buy or bring with you.

Blenders are optional. You may want to bring your own blender if you desire to use one during your stay. Blow dryers, irons and ironing boards are also optional items that our owners may provide. You will want to bring these items with you if you think you might need them during your stay. We also do not provide clothes hangers because these disappear after each stay. Please bring your own. Our reservation staff members will probably not know which properties are equipped with these items. The majority of our properties are on wells. Although well water is safe for human consumption, bathing, etc., we strongly suggest buying drinking water for consumption during your stay.

Cancellation Policy: One, two and three bedroom properties require a cancellation notification of a minimum of two weeks prior to your scheduled arrival date to receive a full refund less $45 cancellation fee. No refunds will be given if you are past your allowed Cancellation Period. Four bedroom and larger properties require a cancellation notification of a minimum of sixty (60) days prior to your scheduled arrival date to receive a full refund less $75 cancellation fee. No refunds will be given if you are past your allowed Cancellation Period.